Broadvoice, great value and product
Cost Efficiency: Broadvoice is easy to implement without the need for expensive hardware
Scalability: Easy to add/reduce as locations are …
Scalability: Easy to add/reduce as locations are …
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Recent Reviews
Awards
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Popular Features
- Message alerts (83)8.484%
- Answering rules (89)8.383%
- Call park (80)8.282%
- High quality audio (76)8.080%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Hosted PBX and Message alerts and Centralized communications management highest, with a score of 8.4.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(440)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
(1-25 of 186)Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Our organization is a smaller non-profit organization (<100 employees), and communication between the small departments is vital. For me, the phone ecosystem is mainly used to reach other coworkers in a prompt and convenient fashion -- it's not always a guarantee someone will be at their desk, so it's much quicker to give them a quick call to see if they're available than walk over to their office only to find they have been pulled away for a different task. Often times in our workplace, sudden things come up, so it would be hard to work around those without the peer communication feature. Occasionally I do also have to speak with guests over the phone, but the main use in my position is for other staff.
- ease of use
- accessible tech support
- simple design
- short code feature is fantastic
- If there is a way to improve the distinction between Transfer and Blind Transfer, I think that would lead to less mistakes when transferring calls. Maybe having them color-coded, or having distinct symbols next to each option to differentiate them more clearly
- Option to disable instant calling from the redial/missed call menu. I notice if I have highlighted a call from those menus, picking up the phone causes it to dial immediately. Sometimes it's not my intention to call -- maybe I am looking up the number for later reference and currently need to make a different call (in fact this is mainly the case). So while it is a convenient feature and I understand why it is included, it isn't something I use and the ability to toggle it would be nice.
- A customizable ringtone or library of optional approved ringtones would help too. In my area there are multiple phones and though we can change the pitch and speed, they're still somewhat similar. A stark difference in ringtones would be helpful.
April 10, 2024
Try it!
Broadvoice has been easy to use for our phone needs for the past few years, with very few problems. We have trusted them at all of our company locations!
- Consistent service
- Prompt customer service
- ease of use
- Clear signal/ sound quality
April 04, 2024
Broadvoice is a great valued partner in our enterprise.
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice in our organization for more than 10 years. Broadvoice helps us improve and optimise our work flow. As a call center making hundreds of calls per day, Broadvoice provides secure and stable service and connection, which is crucial in our line of work. All of that is backed up by efficiant and knowladgable customer success and sales teams.
- Stable connection at all time.
- Excellent Customer Success team.
- Educated Sales team.
March 31, 2024
My Broadvoice Review
Score 10 out of 10
Vetted Review
Verified User
We purchased Broadvoice for office/school phones. The initial phone set up went fairly smoothly (God Bless Carlos). When we started to install our phones it became obvious fairly early on that we did not have the bandwidth support for the system. The support we received from Broadvoice to rectify that issue took longer than we hoped but the end result has been worth the wait. We are now all set up and fully operational. I have used the Support desk several times and they have been great.
- Customer Support
- Technical Support
- Follow through with customer
- Have a person come to location and do the install.
- Make sure the customer has everything they need to support the system
- More "hands on" training
March 26, 2024
Broadvoice is an INTEGRAL part of our everyday business!
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice as our primary telephone communication system for our business. We utilize both the physical phones and the online system - which is FABULOUS! We are able to route calls, setup auto attendants, setup VIP callers, etc. There is a wide range of capabilities that we customize (as a company AND per USER)!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal
March 20, 2024
Great for hybrid work!
Broadvoice is our main phone system. We use it in office with our desk phones as well as working remotely with the app on our cell phones. Broadvoice allows us to have employees at home and in the office while still able to answer and make phone calls to clients. We can use the website to easily forward calls to a remote employee who does not have access to the mobile phone app
- Clear calls
- Ease of use
- Hybrid work
- Customer service
- Transfer calls using the mobile app
March 06, 2024
B-Hive is the Best!
We use Broadvoice for making and recieving calls with our clients in two ways. 1. We use our wifi office phones with no issues or dropped calls and 2. We use the free B-Hive mobile app that syncs to our company number so you can have your office number wherever you go. If you don't want to give your personal number out this is a great alternative. You can receive and make calls through your phone, and it will appear as if you are in the office.
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
March 01, 2024
Customer Service
Score 10 out of 10
Vetted Review
Verified User
As fist time business owners, we didn't how to coordinate for phone service. We were recommended to reach out to Broadvoice (BV). We didn't know much but quickly realized how simple and easy BV made everything. When it comes to this type of service, most people are more concerned with quick and timely support services. Simply put, BV was all that and more. They managed getting our equipment to us and even after many years, they sent us updated equipment so that we'd stay current so as to not disrupt our business. I would definitely recommend BV to any business owner. We are still with them and they are still helpful as always.
- BV ensured as technology improved, they would ensure business' got the most current equipment
- They designed their account to be simple for customers to understand and not so complicated to where you have no idea what you are looking at like most business services.
- Support, we only needed to call BV maybe 3-5 times for minor issue and got quick support and great follow up when they had to get back to us.
- All-in-All, I'd say it's about customer service these days and BV does a great job.
- I'm sure there area some but for our business, BV has pretty much got everything covered for us.
February 22, 2024
Great Work Broadvoice!
We are an outdoor power equipment dealer, and we use Broadvoice for our phone systems. We had 3 phones installed on the counter, one in an office, and plan to install another later on. We previously used Google Voice, and while it was a great service, we quickly outgrew it. Broadvoice has improved our communication with our customers, and internally.
- Customer service.
- Ease of learning the system.
- Product support.
- No complaints as of now.
January 09, 2024
Great service offered
Broadvoice was our phone provider solution to get away from the company Nitel. Our school district employed the services of Broadvoice to transition our phone provider service and to solve an issue regarding our district's inability to make outbound calls.
- Customer service
- Problem solving
- Communication
- A longer support period before handoff
January 09, 2024
B-Flexible
Broadvoice allows our organization to quickly change our business hours. So when we are having an event outside of normal business hours and need to attend to the phone, we can change the business hours in the system allowing the phones to ring and not go to auto-attend. It also allows us to go mobile so we can take calls away from the office. We can even take our desk phone home to use, all we need is a Wi-Fi connection.
- Excellent customer service
- Setting up the new system was quick and painless
- Quality onboarding support
January 04, 2024
Broadvoice brings it to the table for small biz
Score 10 out of 10
Vetted Review
Verified User
Broadvoice gives us the platform to connect with customers from anywhere using various platforms. Voice, text, video ... On mobile, desk phones, computers. Competitive pricing, no nickel and dime up sells and sould as a rock. While the mobile could be improved, they are always making it better ... and we like that they are always active on it. Support is fantastic and rarely do we wait on hold ... with very good first call resolution and some times nice off unique solutions that apply to the business. Texting is a nice no extra charge feature, but texting at at a better price for the main company number is needed.
- Support
- On Boarding
- Texting
- Admin portal
- Auto Attendant
- SMS to main business number pricing
- VM transcriptions should be included in all user pkgs
- Text to speech voice choices
December 29, 2023
Broadvoice review in detail
Score 10 out of 10
Vetted Review
Verified User
Stand alone phone system per site. All incoming calls route through this system for each site, from 3-15 phones. Auto attendant, IVR, while the teams use the entire platform from the handset, desktop app, and mobile app while on the go. We have had zero issues with any of our deployments and cost effectiveness is amazing from small to large compared to other VoIP solutions. You are also treated like a real person no matter the deployment size and save over traditional voice solutions as well.
- Customer service
- New bids
- Tech support
- AA ring type- we solved but the scope is limited
- Variety of handsets resold directly
December 06, 2023
Broadvoice for the win!
It's our company phone system.
- B-Hive app is great, easy to use
- Mobile app is really nice. I have my calls ring at both my desk and mobile so I don't miss important calls when I step away from my desk.
- Great customer support. The difference between our old phone provider who was non US based and Broadvoice is remarkable.
- I am Administrator for the phones. I wished there was a manual to use for reference.
December 04, 2023
Thank you Broadvoice
We switched from our original VoIP provider to Broadvoice because of the lack of support from the old provider. Broadvoice has been great from sales to implementation and now as active users in supporting our business needs.
- Implementation
- Customer Service Responsiveness
- Value for the money
- Written documentation for administrators. The portal can be tricky to navigate.
November 27, 2023
Broadvoice Telecommunications Customer Service is Amazing
We use Broadvoice for our phone and fax service. We are able to communicate our clients via phone and send private and protected health information with fax capability. During Covid and any emergencies when the office cannot be open we use the b-hive in order to forward calls to our cell phones. This was extremely convenient during Covid.
- Technical Support
- Billing Support
- Clarity of Calls
- Dependability of service
- Getting a hold of sales
- Client outreach to review contracts
- Explanation of service capabilities
November 17, 2023
Great Customer Service and Product!
Broadvoice is a great tool for my office. I love that I am able to use this system from my work phone as well as my personal phone. They are always able to help when the phones need an update.
- Multi phone uses
- Always able to help
October 30, 2023
Excellent tool for improved customer service
This is especially when our phones are down due to internet issues - we are able to answer calls through this app. It is also useful when we are making calls from somewhere other than the workplace - it shows the call coming from the work place - not our personal number.
- ability to answer calls remotely at any time
- ability to answer calls when our physical phone system is down
- ability to make calls without doing it from our personal line
- setting away messages is cumbersome
- there are several apps that work with the system and we have not been able to be consistent with everyone using (and it working for all) the same app
October 27, 2023
Easy to use and manage cloud based phone system
We have about 175 users spread throughout the state. Some work from home and some work in one of our nine locations. Even before COVID we needed a phone system that was easy to setup and that was mobile. We started using Broadvoice in 2018 after moving away from an on-prem phone system. Broadvoice was able to bring over all of our call flows and phone numbers making it easy for us to migrate over from the existing system.
- Easy portal interface
- Helpful tech support
- SD-WAN solution that works well
- Mobile app needs to be revamped in my opinion.
- Getting additional phones that are programmed takes too long I believe.
October 18, 2023
Would never look back at another provider.
We have switched majority of our communities to Broadvoice. Maintaining/updating the system in a centralized portal is convenient and very easy to do.
- Reliable Service - Don't recall downtimes during business hours in the past 1.5 years of service at 50+ Locations
- Centralized Portal - Ability to maintain all 50+ locations from one platform/login.
- Quick customer service/tech support. If an issue arises (rarely), tech support is on it and generally solved in minutes. Also, being routed from one person to another over a period of 2 hours like with other voice providers does NOT exist here.
- Better Reporting/Auditing across locations/sites.
- Easier Managed billing across locations/sites.
October 08, 2023
Office Manager's Review of Broadvoice
We use Broadvoice for our phone service.
- Website is easy to use.
- Customer service is efficient.
- Voicemail is difficult to change and save recorded messages.
September 21, 2023
Broadvoice for the win!
Broadvoice is our phone system installed roughly 2 years ago. Hands on ability to monitor each user and voicemails is key when needed. Ability to change greetings is also a feature we use regularly. Offering forwarding to cell is a key problem that Broadvoice addresses.
- Customer Service is top notch
- User ability to change greetings & office hours very helpful
- Ability to change visible lines on each phone / program speed dials is good
- None - haven't had any issues that weren't easily fix
September 19, 2023
Want a Broad range of experience in your business phone service, with well trained customer service? Broadvoice should be your next call.
I had more than a few things I was trying to figure out as I was new to the office and Broadvoice became part of my job. I was trying to set-up phones, as well as voicemails. We had phones that were no longer in use and turned off, I couldn't figure out how to turn them back on again. Everything seemed to work, but it still said offline. Additionally, there were phones that should not have had voicemail attached but there were messages for those phones.
- In my opinion, customer service goes above and beyond.
- I think they are very knowledgeable about their products.
- Very friendly and kind service.
- Have an area where if someone leaves the company you can temporarily turn off their phone.
- In my experience, the process of turning on a phone is cumbersome, having to get the IP and other information.
- I think the website could be more user friendly. Maybe have an area where the phone information for each phone can be stored.
September 16, 2023
Wish the implementation was better and representatives knew more about the product they were selling
The desktop app does not always work, sometimes it fails to dial the number. It also logs off by itself. I have tried to get support for this but I don’t get results. If someone could please call me it would be very helpful. I converted to the new Beehive and then moved back. When I moved back they increased my monthly payment by $50
- Click to dial to the handset
- Contact manager
- Over bill for service
- Not know what the product is capable of.
- The desktop app does not work all the time in the click-to-dial feature. Sometimes it times out and requires the number to be dialed again. This has started occurring since we reinstalled Yiptel replacing Bhive.
August 22, 2023
Happy Customer!
We use Broadvoice for our phone service. Before Broadvoice came along, we were using Comcast Business Voice, which was okay but sometimes annoying. We paid for "caller ID," but no name ever appeared on the screen. The features on the phones we used were difficult to learn as you had to memorize a number sequence to perform an action. With Broadvoice, we have had no problems so far, "caller ID" works as it should, I am able to answer office calls from my cell phone, no matter where I am, as well as make outgoing calls from my cell & make it appear to the client I am calling from the office. I no longer have to give out my personal cell phone, which is very nice. When you receive calls, they come in from the app, which makes it very easy to identify when a client is calling versus a personal call.
- Caller ID
- Voicemail Recording
- Transfer Calls
- Voicemail Transcript
- Call Recording
- Sometimes I have to delete the same message multiple times before it disappears from my phone.